New Mobile Messaging Tool Aims to Improve Healthcare Quality and Patient Engagement Nationwide

Mobile integration is set to revolutionize the way Federally Qualified Community Centers (FQHCs) deliver care, with the potential to boost quality metrics and patient outcomes.
Revolutionizing Patient Engagement
Patient engagement has long been a cornerstone of effective healthcare delivery, and now, with the introduction of a new mobile messaging tool by CareMessage, FQHCs can enhance their outreach efforts without the need for manual interventions. This innovative approach not only streamlines staff efficiency but also holds the promise of improving clinical outcomes for patients across safety-net organizations nationwide.
Targeting Critical Health Measures
CareMessage's Health Equity Engine patient activation platform features an integration tool specifically designed to target critical Uniform Data System reporting measures for FQHCs. By focusing on combating diabetes, which is the seventh leading cause of death in the U.S, the platform aims to address the disproportionate impact of the disease on FQHC patients.
Automated Care Gap Identification
Through its Automated Gaps-in-Care Journeys functionality, the platform seamlessly integrates with electronic health records to automatically identify patients with uncontrolled diabetes. Patients can then be enrolled in messaging programs that facilitate lab visits, appointment scheduling, referrals, diabetes management programs, and educational resources.
Enhancing Equitable Care
Leveraging mobile messaging technology, over 400 safety-net organizations nationwide can fill care gaps for approximately 10 million underserved patients. This proactive approach not only promotes health equity but also ensures that patients receive timely and personalized support in their healthcare journey.
Utilizing AI for Patient Access
The use of text messaging to secure resources for underserved populations is an essential step towards achieving health equity. Organizations like New York City's Urban Health Plan have successfully leveraged AI technology to reduce missed appointments and enhance patient engagement. By implementing interventions such as same-day virtual rescheduling options and targeted communication strategies, healthcare providers can optimize access and engagement for their patients.
Driving Innovation in Healthcare
CareMessage's Chief Strategy Officer, Cecilia Corral, lauded the new mobile messaging tool as a significant advancement in the effort to improve clinical outcomes for high-risk patients. With a commitment to enhancing health equity for millions of patients, CareMessage's mission aligns with the overarching goal of ensuring equitable healthcare access for all. This groundbreaking technology heralds a new era in healthcare delivery, where patient engagement and quality metrics are prioritized to drive positive health outcomes. Andrea Fox is senior editor of Healthcare IT News. Email: afox@himss.org Healthcare IT News is a HIMSS Media publication. The HIMSS AI in Healthcare Forum is scheduled to take place September 5-6 in Boston. Learn more and register.