Kroger Customer Leaves $200 of Groceries Due to Lack of Cashiers - Company Issues Apology

A Kroger customer in Cincinnati, Ohio made a bold move recently by ditching $200 worth of groceries due to the lack of available cashiers in the evening hours.
Checkout Woes
The customer took to social media to express frustration over the ongoing issue of no cashiers being available after 7pm-ish, leaving customers to rely solely on self-checkout. Despite notifying an employee about abandoning the cart, the customer highlighted the inconvenience of having to ring up and bag their own groceries.
Immediate Apology
In response to the customer's complaint, Kroger swiftly issued an apology, expressing regret over the situation. The corporation urged the customer to provide more details to investigate the matter further.
Common Complaints
This incident sheds light on the prevalent issue of problems with self-checkouts in supermarkets. A Walmart+ customer shared a similar experience of leaving $350 worth of groceries due to technical issues at the checkout. Despite receiving only a partial credit after a lengthy wait, the customer praised the efforts of a kind customer service representative.
Final Thoughts
As customers continue to navigate through these frustrating experiences, companies like Kroger and Walmart are challenged to address the concerns surrounding the efficiency of their checkout systems to ensure a seamless shopping experience for all.